Chaos, Sorted

Chaos Sorted Pty Ltd ACN 699 277 471

Last updated: 28 June 2026

1. About these Terms

These Website Terms and Conditions of Use apply to your access to and use of the website at https://chaossorted.com.au and the Chaos, Sorted online service.

The website and service are operated by Chaos Sorted Pty Ltd ACN 699 277 471.

By accessing or using the website, creating an account, accepting an invitation to a household, subscribing to the service, or continuing to use the service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the website or service.

2. Definitions

In these Terms:

Account means an account created to access and use Chaos, Sorted.

Account Owner means the person who creates or controls a Household account, manages the subscription, and is responsible for billing.

Adult Household Member means a user who is added to a Household and is identified as an adult.

Child Household Member means a child profile or child user added to a Household.

Chaos, Sorted, we, us or our means Chaos Sorted Pty Ltd ACN 699 277 471.

Content means information, data, text, images, files, schedules, tasks, routines, comments, household information, profile information, preferences, status updates, rewards, notes, and other materials entered, uploaded, generated, stored, or displayed through the service.

Household means the shared digital household space created in Chaos, Sorted for managing family or household information.

Service means the Chaos, Sorted web-based household organisation platform and related features, products, websites, applications, interfaces, integrations, notifications, and services.

Subscription means a paid plan that allows access to some or all features of the Service.

User, you or your means a person who accesses or uses the website or Service, including an Account Owner, Adult Household Member, invited user, or Child Household Member where applicable.

3. About Chaos, Sorted

Chaos, Sorted is a web-based household organisation platform. It is designed to help households manage routines, tasks, schedules, activities, household information, reminders, rewards, and related day-to-day planning.

Chaos, Sorted is a household organisation tool only. It is not an emergency service, childcare service, medical service, legal service, transport service, supervision service, safety-critical system, school attendance system, or professional advisory service.

You remain responsible for checking information, supervising children, making decisions, and ensuring household arrangements are safe and appropriate for your circumstances.

4. Eligibility

You may only create an Account or purchase a Subscription if you are at least 18 years old and legally able to enter into a binding contract with us.

Children may only use Chaos, Sorted with the permission and supervision of a parent or legal guardian.

You must not use the Service if you are prohibited from receiving or using the Service under the laws of Australia or any other country that applies to you.

5. Accounts and Households

To use the Service, you may need to create an Account and provide accurate, current, and complete information.

You are responsible for:

keeping your login details secure;
all activity that occurs through your Account;
ensuring the information in your Household is accurate and up to date;
managing who is invited to or removed from your Household;
ensuring that you have the right or authority to provide information about other people; and
ensuring that children use the Service only with appropriate adult supervision.

You must notify us promptly if you become aware of unauthorised access to your Account or Household.

We may require verification before giving access to, changing, deleting, or disclosing information associated with an Account or Household.

6. Household roles and permissions

Chaos, Sorted may allow different roles and permissions within a Household.

The available roles and permissions may change over time, but may include:

Account Owner — a person who manages the Household account, Subscription, billing, Household settings, and access;
Adult Household Member — an adult user invited to participate in or manage parts of a Household;
Child Household Member — a child profile or child user with limited access, as configured by an Account Owner or authorised adult; and
Invited User — a person invited to access a Household or part of a Household.

An Account Owner or authorised Adult Household Member may be able to add, edit, view, or delete information relating to other Household members, depending on the permissions available in the Service.

You are responsible for configuring Household permissions appropriately.

We are not responsible for any loss, dispute, misunderstanding, or unauthorised disclosure that occurs because you invite the wrong person, grant the wrong permissions, share login details, fail to update permissions, or use the Service in a way that exposes information to other Household members.

7. Children and child profiles

Chaos, Sorted may allow adults to create profiles for children and to enter information about children, including names, routines, schedules, tasks, preferences, status updates, rewards, avatars, and household activities.

If you create a child profile, invite a child to use the Service, or enter information about a child, you represent and warrant that:

you are the child’s parent or legal guardian, or you otherwise have appropriate authority or consent to do so;
the information you provide is appropriate for use in a shared household organisation service;
you will supervise the child’s use of the Service where required;
you will not use the Service as a substitute for active supervision, care, or judgement; and
you will not enter information about a child that you do not have the right to provide.

Child Household Members may be able to see information shared with them or made visible within the Household. You are responsible for deciding what information is appropriate to share within your Household.

We may remove, restrict, or suspend access to a child profile or Household where we reasonably believe it is necessary to protect a child, comply with law, respond to a complaint, manage a family access dispute, or protect the integrity of the Service.

8. Household information and visibility

Chaos, Sorted is designed to help Household members coordinate with each other. Information entered into a Household may be visible to other members of that Household depending on the feature, role, settings, and permissions used.

You should not enter information into Chaos, Sorted if you do not want it to be visible to other authorised Household members.

You are responsible for ensuring that Household members understand what information may be shared in the Service.

9. Family access disputes

Chaos, Sorted is not responsible for resolving disputes between family members, household members, parents, guardians, carers, former partners, or other people about access to a Household or information within a Household.

If we become aware of a dispute about access, authority, child information, family violence, guardianship, separation, custody, or a court order, we may, acting reasonably:

suspend or restrict access to an Account, Household, child profile, or specific information;
require additional verification;
require written instructions or evidence of authority;
refuse to make requested changes until the dispute is resolved;
comply with a court order, legal requirement, or lawful request; or
take any other step we consider reasonably necessary to protect users, children, privacy, security, or the integrity of the Service.

We do not provide legal advice and will not arbitrate family disputes.

10. Subscriptions

Some parts of the Service may require a paid Subscription.

The available Subscription plans, features, inclusions, prices, billing periods, and promotional offers may change from time to time.

When you purchase a Subscription, you must pay the applicable fees shown at the time of purchase.

Unless stated otherwise at the time of purchase:

Subscription fees are charged in advance;
Subscriptions automatically renew at the end of each billing period;
your payment method will be charged on or around the renewal date;
cancellation takes effect at the end of the current paid billing period; and
you will continue to have access to the paid features until the end of the paid billing period, unless your Account is suspended or terminated for breach of these Terms.

We may offer free trials, introductory offers, discounts, beta access, or promotional pricing. Any additional terms shown with those offers apply in addition to these Terms.

11. Cancelling your Subscription

You may cancel your Subscription through the account settings, subscription management page, or any other cancellation method we make available.

Cancelling a Subscription stops future billing but does not automatically delete your Account, Household, or Content.

Deleting your Account may not automatically cancel a Subscription if billing is managed through a third-party payment provider. You are responsible for ensuring that your Subscription has been cancelled.

Unless required by law or expressly stated otherwise, Subscription fees already paid are not refundable merely because you stop using the Service, cancel part way through a billing period, or no longer require the Service.

12. Failed payments

If a payment fails, is declined, is reversed, or is not received when due, we may:

notify you and ask you to update your payment method;
retry the payment;
suspend or restrict access to paid features;
cancel your Subscription; or
recover reasonable costs we incur because of the failed payment.

You remain responsible for any unpaid fees.

13. Price changes

We may change Subscription fees from time to time.

If we change the price of your Subscription, the new price will apply from your next billing period after we give any notice required by law or by the payment provider.

If you do not agree to the new price, you may cancel your Subscription before the new price applies.

14. Payments and third-party payment providers

Payments may be processed by third-party payment providers, including Stripe or another provider we make available.

We do not store full credit card numbers or card security codes on our own systems. Payment information is collected, stored, and processed by the relevant payment provider in accordance with its own terms, privacy policy, and security practices.

By making a payment, you agree to comply with the payment provider’s applicable terms.

We are not responsible for loss or damage caused by a third-party payment provider except to the extent required by law.

15. Refunds and Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or any other law that cannot be excluded, restricted, or modified.

Our goods and services may come with guarantees, rights, and remedies under the Australian Consumer Law.

Subject to your rights under the Australian Consumer Law, Subscription fees are generally non-refundable unless we expressly state otherwise or decide, acting reasonably, to provide a refund.

If we provide a voluntary refund, we may provide it as a full refund, partial refund, pro-rata refund, credit, or another remedy we consider appropriate in the circumstances.

16. Acceptable use

You must use the Service lawfully, responsibly, and only for its intended household organisation purposes.

You must not:

use the Service for unlawful, fraudulent, misleading, harmful, abusive, threatening, harassing, exploitative, or invasive purposes;
use the Service to stalk, surveil, control, intimidate, coerce, or harass another person;
upload, create, share, or store content that is unlawful, defamatory, abusive, threatening, hateful, sexually exploitative, harmful to children, invasive of privacy, or otherwise inappropriate for a household service;
enter information about another person unless you have authority or consent to do so;
impersonate another person or misrepresent your relationship with a person;
access or attempt to access an Account, Household, system, API, database, or network without permission;
interfere with the operation, security, performance, or availability of the Service;
probe, scan, test, compromise, reverse engineer, or tamper with the Service unless we have given express written permission;
introduce viruses, malware, malicious code, automated scraping, spam, denial-of-service activity, or other harmful technology;
use the Service in a way that imposes an unreasonable or disproportionately large load on our infrastructure;
copy, reproduce, modify, resell, lease, sublicense, or commercially exploit the Service except as permitted by these Terms;
use the Service to develop or train a competing product without our written permission;
remove or obscure copyright, trade mark, or proprietary notices;
breach any applicable law, including privacy, consumer, data protection, export control, spam, or child protection laws; or
encourage or assist another person to do any of the above.

We may remove content, restrict features, suspend access, or terminate an Account if we reasonably believe these Terms have been breached or action is necessary to protect users, children, privacy, security, or the Service.

17. User Content

You retain ownership of the Content you enter, upload, or submit to the Service.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display, adapt, back up, and otherwise use your Content to the extent reasonably necessary to:

provide, maintain, secure, support, and improve the Service;
display your Content to authorised users within your Household;
process notifications, reminders, automations, integrations, and other features you use;
troubleshoot, monitor, and protect the Service;
comply with law; and
enforce these Terms.

You represent and warrant that you have all rights, authority, permissions, and consents necessary to provide the Content and to grant us this licence.

We do not claim ownership of your Household Content.

18. Our intellectual property

The website, Service, software, design, interface, features, templates, workflows, text, graphics, logos, icons, source code, object code, documentation, and other materials we provide are owned by or licensed to Chaos Sorted Pty Ltd.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for your personal, household, and non-commercial use.

You do not acquire any ownership rights in the Service.

You must not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service except as permitted by law or with our written permission.

19. Feedback and suggestions

If you provide ideas, suggestions, feedback, comments, feature requests, or other input about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, commercialise, and incorporate that feedback without restriction or compensation to you.

This does not affect your ownership of your Household Content.

20. Privacy

We collect, hold, use, and disclose personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we handle personal information, including information about Household members and children, and how you may request access to or correction of personal information.

You must not provide personal information about another person unless you have authority or consent to do so.

If you provide personal information about another person, including a child, you must ensure that the person, or their parent or legal guardian where appropriate, is aware of our Privacy Policy.

21. Security

We take reasonable steps to protect the security of the Service and the information we hold.

However, no online service, network, software system, or storage method is completely secure.

You are responsible for:

using a strong password;
keeping login details confidential;
controlling access to your devices;
managing Household permissions;
promptly removing users who should no longer have access; and
notifying us if you suspect unauthorised access or misuse.

We may suspend access, require password resets, revoke sessions, or take other security steps if we reasonably believe there is a risk to an Account, Household, user, child, or the Service.

22. Data retention, deletion, and export

We may provide tools that allow you to export, download, correct, or delete some of your Content.

If you cancel your Subscription, your Account and Household Content may remain available for a limited period, unless you delete your Account or we delete the data in accordance with our retention practices.

If you request deletion of your Account or Household, we will take reasonable steps to delete or de-identify the relevant Content, subject to:

any legal, tax, audit, security, fraud prevention, or compliance obligations;
backup and disaster recovery systems, from which deleted data may take time to be removed;
unresolved disputes, security investigations, or legal claims;
information associated with another user or Household; and
technical limitations.

We may delete inactive Accounts or Households after giving any notice we consider reasonable in the circumstances.

23. Service communications and notifications

We may send you service-related communications, including account notices, billing notices, security alerts, subscription reminders, product updates, support messages, and changes to these Terms.

The Service may also allow you to receive reminders, emails, push notifications, SMS messages, calendar notifications, or other communications.

You are responsible for configuring notifications appropriately.

Notifications may be delayed, inaccurate, unavailable, or not delivered. You must not rely on notifications as your only reminder for important, time-sensitive, safety-related, health-related, school-related, transport-related, or childcare-related matters.

24. Third-party services and integrations

The Service may integrate with or rely on third-party services, including payment processors, authentication providers, email providers, SMS providers, push notification providers, calendar services, weather providers, analytics services, error monitoring services, hosting providers, AI providers, and other technology providers.

Third-party services may be subject to their own terms, privacy policies, availability, security practices, and fees.

We are not responsible for third-party services except to the extent required by law.

If a third-party service becomes unavailable, changes its terms, changes its pricing, or stops supporting an integration, we may change, suspend, or remove the affected feature.

25. AI, automation, and suggestions

The Service may include automated features, rules, recommendations, summaries, generated content, household planning suggestions, routine suggestions, interpreted weather impacts, or AI-assisted features.

Automated and AI-assisted features may be inaccurate, incomplete, delayed, inappropriate, or unsuitable for your circumstances.

You are responsible for reviewing and deciding whether to rely on any automated output, recommendation, reminder, or suggestion.

AI-assisted or automated features are not professional advice, childcare advice, medical advice, legal advice, emergency advice, or safety advice.

We may introduce, change, limit, suspend, or remove AI-assisted or automated features at any time.

Additional terms, notices, or settings may apply to some AI-assisted features.

26. Beta, trial, and early access features

We may make some features available as beta, trial, experimental, early access, preview, or testing features.

These features may be incomplete, unstable, unavailable, inaccurate, or changed without notice.

We may modify, limit, suspend, or discontinue beta, trial, experimental, preview, or early access features at any time.

Unless stated otherwise, these features are provided “as is” and should not be relied on for important household arrangements.

27. Availability and changes to the Service

We aim to provide a useful and reliable service, but we do not guarantee that the Service will be uninterrupted, error-free, secure, or available at all times.

The Service may be unavailable because of maintenance, upgrades, outages, third-party provider issues, security events, network problems, or circumstances outside our control.

We may modify, improve, replace, suspend, discontinue, or remove features from the Service from time to time.

Where a change materially reduces the core functionality of a paid Subscription, we will use reasonable efforts to give notice where practicable.

28. Backups and loss of data

We may maintain backups for operational, security, and disaster recovery purposes.

However, you are responsible for keeping your own copies of information you consider important.

To the extent permitted by law, we are not responsible for loss of Content unless caused by our breach of a non-excludable legal obligation.

29. Support

We may provide support through the channels described on our website or within the Service.

Support availability, response times, and support channels may change from time to time.

We are not required to provide support for issues caused by your device, browser, internet connection, third-party services, unauthorised modifications, misuse, or breach of these Terms.

30. Suspension and termination by us

We may suspend, restrict, or terminate your access to the Service if:

you breach these Terms;
payment is overdue or fails;
we reasonably believe your Account has been compromised;
we reasonably believe your use of the Service creates a security, legal, privacy, child safety, operational, reputational, or commercial risk;
we are required to do so by law;
a third-party service required for your access is unavailable or withdrawn;
we reasonably believe the Service is being misused; or
we decide to discontinue the Service or a material part of it.

Where reasonable in the circumstances, we will try to give notice before suspending or terminating access. However, we may act without notice where we consider it necessary to protect users, children, privacy, security, our legal position, or the Service.

31. Termination by you

You may stop using the Service at any time.

You may cancel your Subscription as described in these Terms.

You may request deletion of your Account or Household using the tools or contact methods we make available.

Termination or cancellation does not affect any rights, obligations, or liabilities that arose before termination.

32. Effect of termination

When your Account or Subscription ends:

your access to paid features may stop;
Household members may lose access to some or all Household Content;
we may retain, delete, or de-identify Content in accordance with these Terms, our Privacy Policy, and applicable law;
you remain responsible for unpaid fees; and
clauses that by their nature should survive termination will continue to apply.

33. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

We do not guarantee that:

the Service will meet your needs;
the Service will be uninterrupted, timely, secure, or error-free;
information, suggestions, reminders, automations, or outputs will be accurate, complete, current, or suitable;
errors or defects will be corrected within a particular timeframe;
the Service will be compatible with every device, browser, system, or third-party service; or
data will never be lost, corrupted, accessed without authorisation, or unavailable.

You use the Service at your own risk, subject to any rights you have under the Australian Consumer Law or other laws that cannot be excluded.

34. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified.

If we are liable for a failure to comply with a consumer guarantee and the law allows us to limit our liability, our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

35. Limitation of liability

Subject to clause 34 and to the maximum extent permitted by law, we are not liable for any indirect, consequential, special, incidental, exemplary, or punitive loss or damage, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of data, loss of use, or business interruption arising out of or in connection with the Service or these Terms.

Subject to clause 34 and to the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service or these Terms is limited to the amount you paid to us for the Service in the 12 months before the event giving rise to the liability.

This limitation does not limit liability that cannot lawfully be limited.

36. Indemnity

You indemnify us, our officers, employees, contractors, agents, and related bodies corporate against loss, damage, liability, cost, claim, demand, proceeding, or expense, including reasonable legal costs, arising from:

your breach of these Terms;
your unlawful, fraudulent, negligent, or wilful conduct;
your Content;
your misuse of the Service;
your breach of another person’s rights, including privacy or intellectual property rights; or
information you provide about another person without authority or consent.

This indemnity does not apply to the extent the loss, damage, liability, cost, claim, demand, proceeding, or expense is caused by our fraud, wilful misconduct, negligence, or breach of these Terms.

37. Changes to these Terms

We may update these Terms from time to time.

If we make a material change, we will use reasonable efforts to notify you, such as by email, in-product notice, or notice on our website.

The updated Terms will take effect from the date stated in the updated Terms or, if no date is stated, when published.

If you do not agree to the updated Terms, you must stop using the Service and may cancel your Subscription.

Your continued use of the Service after the updated Terms take effect means you accept the updated Terms.

38. Assignment

You must not assign, transfer, or novate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or novate our rights or obligations under these Terms as part of a merger, acquisition, restructure, sale of business, transfer of assets, or corporate transaction, provided this does not materially reduce your rights under these Terms.

39. Force majeure

We are not liable for delay or failure to perform our obligations where caused by events beyond our reasonable control, including natural disasters, power failures, internet failures, telecommunications failures, cyber incidents, third-party provider failures, industrial action, war, terrorism, pandemic, government action, or changes in law.

40. Notices

We may give notices to you by email, through the Service, through your Account, or by posting notices on our website.

You may contact us using the contact details published on our website or within the Service.

You are responsible for keeping your contact details up to date.

41. Dispute resolution

If a dispute arises out of or in connection with these Terms or the Service, either party may give written notice to the other party describing the dispute and the outcome sought.

The parties must first try to resolve the dispute in good faith.

If the dispute is not resolved within 28 days after written notice is given, either party may refer the dispute to mediation administered by the Resolution Institute or another mediator agreed by the parties.

The mediation will be held in Canberra, Australian Capital Territory, unless the parties agree otherwise or the mediator determines that online mediation is appropriate.

Each party must pay its own costs of the mediation. The parties will share the mediator’s fees and reasonable mediation expenses equally, unless they agree otherwise.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief.

42. Governing law and jurisdiction

These Terms are governed by the laws of the Australian Capital Territory, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory and any courts entitled to hear appeals from those courts.

43. Severability

If any part of these Terms is invalid, void, unlawful, or unenforceable, that part will be severed to the extent necessary and the remaining parts will continue in force.

44. Entire agreement

These Terms, together with any Subscription terms, Privacy Policy, and any other terms expressly incorporated by reference, form the entire agreement between you and us about your use of the Service.

45. Contact

For questions about these Terms, contact us at:

Chaos Sorted Pty Ltd

ACN 699 277 471

Email: hi@chaossorted.com.au

Website: https://chaossorted.com.au

Terms of Service