Privacy Policy

This Privacy Policy explains how Chaos Sorted Pty Ltd ACN 699 277 471 (Chaos Sorted Pty Ltd, we, us or our) collects, uses, holds and discloses personal information in connection with the Chaos, Sorted website, web application and related services.

Chaos, Sorted is a household organisation platform. It helps households manage routines, tasks, schedules, activities, reminders, household information, rewards, status updates and related day-to-day planning.

This Privacy Policy applies to personal information collected through https://chaossorted.com.au, the Chaos, Sorted service, customer support, emails, forms, payment flows, integrations, and any related services we provide.

By using Chaos, Sorted or providing personal information to us, you agree to the handling of personal information described in this Privacy Policy. If you provide information about another person, including a child or another household member, you warrant that you have authority or consent to do so.

Chaos, Sorted is designed for households, so information entered into a household may be visible to authorised members of that household, depending on roles, features and settings.

Adults may create child profiles and enter information about children. The adult doing so must be a parent, guardian or otherwise authorised to provide that child’s information.

Children should only use Chaos, Sorted with parent or guardian permission and appropriate adult supervision.

We use third-party service providers to operate Chaos, Sorted, such as hosting, payments, authentication, email, notifications, analytics, monitoring and, where enabled, AI or automation providers.

Payment processing is handled by third-party payment providers such as Stripe. We do not store full credit card numbers or card security codes on our own systems.

You should not enter sensitive information into Chaos, Sorted unless it is necessary for your household use and you are comfortable with how it may be shared within your household.

The information we collect depends on how you use Chaos, Sorted. We may collect the following types of personal information.

Chaos, Sorted may allow you to connect your Google Account to the Service, including for features such as Google sign-in, calendar import, calendar syncing, contact selection, or other Google-powered integrations that we make available from time to time.

If you choose to connect your Google Account, we will only request access to the Google user data that is reasonably necessary to provide the feature you have chosen to use. The specific Google data we access will depend on the permissions you approve through Google’s consent process.

Depending on the Google integration you choose to use, the Google user data we may access may include:

1. basic Google Account profile information, such as your name, email address, and profile image, if you use Google sign-in;

2. Google Calendar information, such as calendar names, event titles, event times, event locations, event descriptions, attendees, recurrence details, and event identifiers, if you connect Google Calendar;

3. Google contact information, such as names and email addresses, if you use a feature that allows you to select or invite contacts from your Google Account; and

4. other Google user data that is clearly disclosed to you at the time we request access.

We use Google user data only to provide and improve the Chaos, Sorted features you choose to use, including to:

1. authenticate your account;

2. display relevant Google Calendar events in your household schedule;

3. help create, update, or manage household activities, reminders, routines, or planning information;

4. allow you to invite or identify people you choose to involve in your Household;

5. sync information between Chaos, Sorted and Google services where you have enabled syncing;

6. troubleshoot, secure, and support the relevant integration; and

7. comply with legal obligations.

We do not use Google user data for advertising.

We do not sell Google user data.

We do not use Google user data to determine credit-worthiness, lending eligibility, insurance eligibility, employment eligibility, or other eligibility decisions.

We do not use Google user data for surveillance or to help any third party conduct surveillance.

We do not transfer Google user data to third parties except as necessary to:

1. provide or improve user-facing features that you have chosen to use;

2. comply with applicable law;

3. protect against security threats, abuse, or fraud; or

4. as part of a merger, acquisition, or sale of assets, provided the recipient agrees to privacy protections that are at least as protective as this Privacy Policy.

We may share Google user data with our service providers only where necessary for them to provide services to us, such as cloud hosting, infrastructure, security, error monitoring, customer support, or analytics. These service providers are not permitted to use Google user data for their own purposes.

We store Google user data only for as long as reasonably necessary to provide the relevant feature, maintain the integration, comply with legal obligations, resolve disputes, prevent abuse, or enforce our agreements.

Where practical, we store only the information needed for Chaos, Sorted to provide the relevant feature. For example, if you connect Google Calendar, we may store selected event details, event identifiers, sync tokens, or metadata needed to display, update, or sync events.

You can disconnect your Google Account from Chaos, Sorted at any time through the settings we make available or through your Google Account permissions settings. If you disconnect your Google Account, we will stop accessing new Google user data from that account, although previously imported information may remain in Chaos, Sorted unless you delete it or request deletion.

You may request deletion of Google user data we hold about you by contacting us using the details in this Privacy Policy. We will take reasonable steps to delete or de-identify the relevant Google user data, subject to legal, security, backup, dispute resolution, and technical limitations described in this Privacy Policy.

Chaos, Sorted’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

We may collect and use analytics, diagnostic, and usage information to understand how people use Chaos, Sorted, improve the Service, monitor performance, detect errors, prevent abuse, and make product decisions.

This may include information such as:

1. pages or screens viewed;

2. features used;

3. buttons or links clicked;

4. approximate location derived from IP address;

5. device type, browser type, operating system, and screen size;

6. referring website or campaign information;

7. session duration and interaction patterns;

8. error reports, crash reports, and performance data; and

9. other technical information about how the Service is accessed and used.

We may collect this information using cookies, pixels, software development kits, server logs, analytics tools, error monitoring tools, and similar technologies.

We may use third-party providers, such as Google Analytics, Microsoft Clarity, Sentry, or similar services, to help us collect, process, and understand analytics, diagnostic, and usage information.

We do not use analytics information to access the private contents of your Household, such as the detailed text of tasks, routines, child profiles, household notes, or calendar entries, unless this is reasonably necessary for support, troubleshooting, security, abuse prevention, or with your consent.

Where practical, we configure analytics tools to limit the collection of directly identifying information and to avoid collecting sensitive household or children’s information.

We use analytics information to operate, secure, troubleshoot, measure, and improve Chaos, Sorted. We do not sell analytics information.

You may be able to limit some analytics collection by adjusting your browser settings, blocking cookies, using privacy tools, or changing any analytics preferences we make available in the Service. Some analytics and diagnostic collection may still be necessary for security, fraud prevention, debugging, or core service operation.

Where we use Google Analytics or similar Google measurement services, Google may process information about your use of the website or Service in accordance with Google’s own privacy practices. We use Google Analytics to understand website and product usage, measure performance, and improve Chaos, Sorted. We do not use Google Analytics to process Google user data obtained through Google OAuth permissions, such as Google Calendar data, unless expressly disclosed and permitted by Google’s applicable policies.

Sensitive information has a specific meaning under the Privacy Act 1988 (Cth). It can include information or an opinion about health, racial or ethnic origin, religious beliefs, political opinions, union membership, criminal record, biometric information and other categories of sensitive information.

Chaos, Sorted is not intended to be a health, medical, counselling, emergency, legal, childcare, supervision or safety-critical service. However, users may choose to enter information that could be sensitive, such as a household member’s mood, health-related notes, wellbeing status, dietary requirements, accessibility needs or family circumstances.

We ask that you do not enter sensitive information unless it is necessary for your household use of Chaos, Sorted and you are comfortable with that information being handled in accordance with this Privacy Policy and displayed to authorised household members according to the product settings.

Where we collect sensitive information, we will handle it only with consent, where it is reasonably necessary for our functions or activities, or where otherwise required or authorised by law.

Chaos, Sorted may be used by families and may involve information about children. We take children’s privacy seriously.

A child profile or child user should only be created by a parent, guardian or other authorised adult. If you create a child profile, invite a child to use Chaos, Sorted, or enter information about a child, you warrant that you have the authority or consent required to do so.

Children should only use Chaos, Sorted with parent or guardian permission and appropriate adult supervision.

We may collect and handle children’s information for the purposes of providing household organisation features, including routines, tasks, schedules, activities, rewards, reminders, profiles, household status and related functionality.

We do not knowingly allow children to create paid subscriptions or independently manage household billing. Such use is a breach of the Chaos, Sorted Terms of Service.

If you believe a child’s personal information has been provided to us without appropriate authority or consent, please contact us using the details at the end of this Privacy Policy. We may ask for verification before changing, restricting or deleting information associated with a child or household.

Chaos, Sorted is designed to help household members coordinate with each other. Information entered into a household may be visible to other authorised household members, depending on roles, features, permissions and settings.

You should not enter information into Chaos, Sorted if you do not want it to be visible to other authorised members of your household.

Account owners and authorised adult household members may be able to add, edit, view, remove or manage information about other household members, including children, depending on the features and permissions available.

You are responsible for configuring household access and permissions appropriately, removing people who should no longer have access, and ensuring that information you add about other people is accurate and provided with appropriate authority or consent.

We may collect personal information in the following ways:

1. directly from you when you create an account, subscribe, complete forms, configure a household, add members, create tasks or routines, upload content, contact support, provide feedback or otherwise use the service;

2. from other users in your household, such as when an authorised adult adds your profile, child profile, routine, task, activity, preference or status information;

3. automatically when you use the website or service, including through cookies, logs, analytics, device identifiers and similar technologies;

4. from third-party providers you use with Chaos, Sorted, such as payment providers, authentication providers, calendar services, notification services, analytics services or support tools; and

5. from publicly available sources or other third parties where it is lawful and reasonable to do so.

We collect, use and disclose personal information for the purposes of operating, providing, securing and improving Chaos, Sorted. This includes to:

1. create, manage and secure accounts and households;

2. provide household organisation features, including routines, tasks, schedules, activities, reminders, rewards, statuses, profiles and notifications;

3. display household information to authorised household members;

4. process subscriptions, payments, invoices, receipts, renewals, cancellations and refunds;

5. provide customer support and respond to questions, feedback and complaints;

6. send service communications, security alerts, subscription notices, product updates and administrative messages;

7. send marketing communications where permitted and allow you to opt out;

8. personalise and improve the service, including by understanding how users interact with features;

9. monitor, troubleshoot, test, secure and maintain the website and service;

10. detect, investigate and prevent fraud, misuse, security incidents and unlawful activity;

11. develop new features and improve existing features;

12. support integrations, automations and third-party services you choose to use;

13. comply with legal obligations, enforce our terms, resolve disputes and protect our rights, users, children, privacy and safety; and

14. carry out any other purpose notified to you or authorised by law.

We may use your contact details to send you product updates, newsletters, offers, announcements or other marketing communications where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us.

Even if you opt out of marketing, we may still send you important service-related communications, such as security notices, billing messages, subscription updates, account notices and changes to our terms or policies.

We do not use children’s personal information for direct marketing.

We may use cookies, local storage, pixels, analytics tools, session replay tools, logs and similar technologies to operate the website and service, remember preferences, keep users signed in, measure performance, understand usage, improve features, detect errors and protect security.

These technologies may collect information such as IP address, browser type, device type, operating system, pages viewed, referring pages, session events, feature usage and approximate location.

You may be able to disable some cookies through your browser settings. However, some cookies or similar technologies are required for the website or service to work properly.

Chaos, Sorted may send reminders, emails, push notifications, SMS messages, calendar notifications or other communications depending on the features and settings you use.

Notification delivery may involve third-party service providers. Notifications may include personal information, depending on the feature and how you configure them.

You are responsible for choosing notification settings that are appropriate for your household and devices. Notifications may appear on lock screens, shared devices, email inboxes or other places where other people may see them.

Payment processing is handled by third-party payment providers such as Stripe or another provider we make available.

We may collect and store billing-related information such as billing name, billing email, billing address, subscription plan, payment status, invoice records, receipt records, payment provider customer IDs and transaction references.

We do not store full credit card numbers or card security codes on our own systems. Those details are collected and processed by the payment provider in accordance with its own terms and privacy policy.

Payment providers may disclose limited payment and subscription information to us so we can manage subscriptions, invoices, receipts, renewals, cancellations, failed payments and customer support.

We may disclose personal information to third parties where reasonably necessary to provide, operate, secure, support or improve Chaos, Sorted. These may include:

1. cloud hosting, infrastructure and database providers;

2. payment processors and billing systems;

3. authentication and identity providers;

4. email, SMS, push notification and communications providers;

5. calendar, weather or other integration providers;

6. analytics, product improvement and performance monitoring providers;

7. error logging, security monitoring and incident response providers;

8. customer support and feedback tools;

9. AI, automation or machine learning providers where relevant features are enabled or used;

10. professional advisers, including lawyers, accountants, insurers and auditors;

11. law enforcement, regulators, courts, tribunals, government agencies or other parties where required or authorised by law;

12. a purchaser, investor, funder, adviser or other party involved in a proposed or actual business sale, merger, acquisition, restructure or investment; and

13. other parties with your consent or at your direction.

We require service providers to handle personal information consistently with applicable privacy and security obligations. However, third-party services may also collect and handle information under their own terms and privacy policies.

Some of our service providers may store, process or access personal information from outside Australia. This may include providers located in countries such as the United States, New Zealand, the United Kingdom, the European Union, Singapore or other locations where our providers or their sub-processors operate.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles the information consistently with applicable Australian privacy requirements, unless an exception applies.

The countries involved may change over time depending on our service providers, hosting arrangements, payment providers, integrations and business operations.

Chaos, Sorted may include automated or AI-assisted features, such as household planning suggestions, routine suggestions, summaries, interpreted weather impacts, task suggestions or other generated outputs.

Where AI or automation features are used, information you provide may be processed to generate, improve, secure or deliver those features. This may involve third-party AI or automation providers.

We will aim to design AI and automation features in a way that is appropriate for a household product and does not require unnecessary personal or sensitive information.

Automated outputs may be inaccurate, incomplete or unsuitable for your circumstances. You remain responsible for reviewing outputs and deciding whether to rely on them.

Additional notices, settings or consent flows may apply to some AI-assisted features, particularly where children’s information or sensitive information is involved.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include access controls, encryption, secure hosting, monitoring, logging, backups, vulnerability management, staff access controls and incident response processes.

No online service or method of electronic storage is completely secure. You are responsible for keeping your login details secure, using strong passwords, controlling access to your devices, and managing household permissions carefully.

If you suspect unauthorised access to your account or household, please contact us promptly.

If we become aware of a data breach involving personal information, we will assess the incident and take steps we consider appropriate in the circumstances.

Where the Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, manage subscriptions, comply with legal obligations, resolve disputes, maintain security, prevent fraud, keep business records and enforce our terms.

Retention periods may vary depending on the type of information. For example, account and household information may be kept while the account is active; billing and tax records may be kept for longer; security logs may be kept for a limited operational period; and backup copies may persist for a limited time before being overwritten or deleted.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal, security, backup and operational requirements.

If you delete your account or household, some information may remain in backups, logs, billing records, dispute records or records we are legally required to keep.

You may request access to personal information we hold about you, subject to exceptions under applicable law.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request.

Some information can be viewed or updated directly within your account or household settings.

Where a request relates to a household, child profile, another user, family access dispute, legal issue or information that affects multiple people, we may need to take additional steps before providing access, making corrections or deleting information.

A parent, guardian or authorised adult may request deletion or correction of information about a child.

Before actioning the request, we may require verification of identity and authority, particularly where the request relates to a child, a shared household, another adult’s account, a family access dispute or a court order.

We may decline, delay or limit a request where required or authorised by law, where the request would affect another person’s privacy, where authority is disputed, where we need to preserve information for legal or security reasons, or where deletion is not technically or operationally reasonable.

Chaos, Sorted is not responsible for resolving disputes between parents, guardians, carers, family members, household members, former partners or other people about access to a household or information within a household.

If we become aware of a dispute or safety concern involving access, authority, family violence, guardianship, separation, custody, child information or a court order, we may take steps we consider reasonably necessary, including suspending access, restricting access, requiring verification, preserving information, declining to act until the dispute is resolved, or complying with lawful requests or court orders.

If you believe access to a household creates a safety risk, please contact us promptly. In an emergency, contact emergency services.

We rely on users to provide accurate, current and complete information. You are responsible for keeping your account, household, child profiles, tasks, routines, schedules, preferences and other information up to date.

If you provide information about another person, you are responsible for ensuring that the information is accurate and that you have authority or consent to provide it.

Our website or service may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, content, security or availability of third-party websites, applications or services.

You should read the privacy policy and terms of any third-party service you use.

We may update this Privacy Policy from time to time to reflect changes to the service, our practices, technology, legal requirements or business operations.

The updated Privacy Policy will apply from the date stated in the updated version or, if no date is stated, from the date it is published on our website.

If we make material changes, we will use reasonable efforts to notify you, such as by email, in-product notice or notice on our website.

If you have a privacy complaint, please contact us using the details below and provide enough information for us to understand and investigate your concern.

We may ask you for further information and may need to verify your identity before responding.

We will aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

If you have questions about this Privacy Policy, want to request access to or correction of personal information, or wish to make a privacy complaint, contact us at: